Shipping Policy

Last updated: June 10, 2026

At Homolic, we're committed to delivering your home lighting essentials as smoothly and reliably as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

Orders are processed after they are successfully placed and payment has been confirmed.

Please allow 1–3 business days for order processing before dispatch. Processing times may be slightly longer during busy periods, holidays, or promotional events.

You will receive an order confirmation after placing your order. Where tracking is available, we will provide shipping information once your order has been dispatched.

2. Shipping and Delivery Times

Our estimated delivery time is 5–11 business days after your order has been dispatched.

Delivery times may vary depending on your location, the shipping carrier, customs clearance, weather conditions, and other circumstances beyond our control.

Please note that delivery estimates are not guaranteed arrival dates.

3. Shipping Destinations

Homolic ships to the destinations available at checkout. Shipping availability may vary by country and region.

Please ensure that your shipping address, postal code, email address, and contact information are accurate when placing your order. Homolic cannot guarantee successful delivery if incorrect or incomplete information is provided.

4. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered through a promotion or qualifying order, the applicable conditions will be displayed on our website or at checkout.

5. Order Tracking

Tracking details will be sent to the email address provided at checkout once the order has been dispatched.

Tracking information may take several days to update after dispatch. If your tracking link does not show movement immediately, please allow some time for the carrier to update its system.

6. Delayed Deliveries

Although we aim to deliver orders within the estimated delivery window, occasional delays may occur because of customs inspections, carrier disruptions, severe weather, peak-season demand, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window, please contact our customer support team with your order number so we can help investigate.

7. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, please check your delivery location, mailbox, household members, and any carrier delivery notices.

If you still cannot locate your package, contact us so we can review the available tracking information and assist you with the next steps.

Each case will be reviewed individually and handled in accordance with our policies and applicable consumer protection laws.

8. Incorrect Shipping Addresses

Please review your shipping details carefully before submitting your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional shipping charges may apply if a package must be reshipped because an incorrect address was supplied, where permitted by applicable law.

9. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country and the shipping arrangement.

Where these charges are not included in the purchase price or shipping fee, the customer may be responsible for paying them, subject to applicable law and the terms presented at checkout.

10. Contact Us

If you have questions about shipping or the status of your order, please contact us:

Brand: Homolic
Email: help@homolic.com
Website: www.homolic.com

Please include your order number in your message so we can assist you more efficiently.

Thank you for choosing Homolic. We're excited to help make your home feel better.