Refund Policy

Last updated: June 10, 2026

At Homolic, we want you to feel confident about every purchase. If something isn't right with your order, we're here to help.

This Refund & Return Policy explains when products can be returned, exchanged, or refunded when you shop at Homolic.

1. Return Window

You may request a return within 30 days of receiving your order, provided the item meets the eligibility requirements below.

To initiate a return, please contact our customer support team at help@homolic.com with your order number and the reason for your request.

2. Return Eligibility

To qualify for a return, an item should:

  • Be unused and in its original condition.

  • Include its original packaging and any accessories supplied with the product.

  • Include proof of purchase, such as your order confirmation.

Please contact us before sending any item back. Returns sent without prior authorization may not be processed promptly.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photographs or a short video showing the problem where applicable.

After reviewing your request, we will work with you on an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

You will not be required to pay return shipping for an item confirmed to be damaged, defective, or incorrectly supplied where Homolic is responsible for the issue.

4. Non-Returnable Items

Certain items may not qualify for return, including:

  • Products damaged through misuse, improper installation, or accidental damage after delivery.

  • Items returned incomplete or missing supplied accessories.

  • Items marked as final sale, where permitted by applicable law.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, although the timing may vary depending on your payment provider or bank.

If a refund is delayed beyond this period, please contact us for assistance.

6. Return Shipping Costs

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs, where permitted by applicable law.

If the return is due to an error by Homolic or an item confirmed to be defective or damaged on arrival, we will provide instructions for resolving the issue without improperly charging you for our error.

Original shipping fees, customs duties, and other charges will be handled in accordance with applicable law and the circumstances of the return.

7. Exchanges and Replacements

If you receive a defective or damaged product, contact us to discuss a replacement or another suitable resolution.

For a different product or style, you may need to return the original item and place a new order, subject to availability and our return requirements.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed, dispatched, or handed over to the shipping carrier. If your order has already shipped, please contact us to discuss the available options under this policy and applicable law.

9. Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank account or payment provider.

  2. Contact your card issuer or bank, as processing may take additional time.

  3. If the refund still has not appeared, email our support team with your order number.

We will help you investigate the status of your refund.

10. International Orders

For international orders, return procedures, shipping costs, customs charges, and refund timelines may vary depending on the destination country.

Nothing in this policy excludes or restricts mandatory consumer rights applicable to your purchase.

11. Contact Us

If you have questions about a return or refund, please contact us:

Brand: Homolic
Email: help@homolic.com
Website: www.homolic.com

Please include your order number in all support requests so we can assist you efficiently.

Thank you for shopping with Homolic. We appreciate your trust and the opportunity to make your home feel better.